Terms Of Purchase

These terms apply to purchases made through this Emi Jay store. They should be read together with our Shipping Policy, Return Policy, Service Policy, and Terms Of Use.

Products, Availability, and Pricing

Certain products may be available exclusively online and may have limited quantities. Prices, product descriptions, and product availability may change without notice. We make every effort to display product colors and images accurately, but the display on your device may vary.

We may limit quantities, discontinue a product, or refuse or cancel an order. If an order is changed or canceled, we may contact you using the email address, billing address, or phone number provided at checkout.

Order Information

Please provide current, complete, and accurate purchase, billing, shipping, and contact information at checkout. Confirm your shipping address before finalizing your order. Once an order has shipped, we cannot change the shipping address.

Promo codes, discounts, and gift cards cannot be applied to orders that have already been processed.

Shipping and Delivery

Most orders shipped within the continental United States are processed within 3–6 business days, Monday through Friday. During sale or collection launch periods, processing may take up to 5–7 business days. Carrier delivery estimates do not apply to pre-order or custom products.

Custom products may take up to 4–8 weeks for production and may ship separately from other items in the same order. Once a custom order has been placed, it cannot be changed or returned.

International shipping costs are calculated by the shipping carrier based on order details and destination. Additional duties, taxes, or VAT charges are calculated at checkout. Full delivery terms are available in our Shipping Policy.

Returns and Exchanges

Return requests must be initiated within 14 days of the delivery date. For hygienic reasons, used or opened accessories, hair care, hair brushes, and tools cannot be returned or exchanged. Custom products cannot be returned. International orders are not eligible for exchanges.

See the complete Return Policy for refund methods, international returns, damaged items, and warranty details.

Support

For order questions, incorrect or damaged items, or missing items, contact us through the Contact Us page or email support@emijay.com.